Travidz

Terms of Service

Last updated · July 2026

Welcome to Travidz. Travidz is a short-video travel app where creators share trips, businesses list bookable deals, and travellers discover and book them. By creating an account or using the service you agree to these Terms. If you don't agree, please don't use Travidz.

These Terms apply to everyone, but Travidz has three kinds of users — and the money flow is different for each. Jump to the part that applies to you:

Part A — General terms (everyone)

A1. Who can use Travidz

You must be at least 13 years old (or the minimum digital-consent age in your country). You're responsible for your account and for anything done with it. Keep your credentials secure.

A2. Your content

You keep ownership of the videos, photos, itineraries and other content you post. By posting, you grant Travidz a worldwide, royalty-free licence to host, display, reproduce, adapt (for thumbnails, captions, translations) and distribute that content as part of the service and our marketing.

You promise that you have the rights to everything you post and that it doesn't infringe anyone else's rights.

A3. Acceptable use

  • Follow our Community Guidelines — no illegal, hateful, sexual, violent, or deceptive content.
  • No spam, scraping, automation that isn't expressly allowed, or attempts to break the service.
  • No impersonating other people, brands, or destinations.
  • Disclose paid partnerships clearly.

A4. Account suspension and termination

We can suspend or terminate accounts that violate these Terms, abuse the service, or put other users at risk. You can delete your account at any time from settings.

A5. Disclaimers and liability

Travidz is provided "as is". We don't warrant that travel information, deals, or creator recommendations are accurate, current, or suitable for your trip. To the maximum extent permitted by law, Travidz isn't liable for indirect, incidental, or consequential damages arising from your use of the service.

A6. Changes and contact

We may update these Terms. Material changes will be announced in-app. Continued use after a change means you accept it. Questions? Reach us via the support page.

Part B — For Travellers

This part covers what you pay when you book a trip on Travidz, and where the money goes.

B1. What you pay at checkout

The total you pay on Travidz is the business or operator's price plus a Travidz booking fee of 11%. The booking fee is shown clearly at checkout — there are no hidden charges added afterwards. The price you see at checkout is the price you pay.

Worked example. An activity priced by the operator at £100 per person shows as £111 at checkout on Travidz. £100 goes to the operator; £11 is the Travidz booking fee.

B2. What the 11% booking fee covers

  • Secure checkout — payment processing via Stripe, fraud screening and chargeback protection. We never see or store your full card details.
  • Customer support — help with your booking before, during and after your trip.
  • Creator rewards pool — a share of the fee funds the rewards paid to the creator whose video inspired the booking. Without travellers, creators don't get paid; the booking fee is what makes that loop work.

Travidz keeps the remainder to run the platform. The split between the platform and the creator is set out in Part C and the Creator Agreement.

B3. Who delivers your trip

Travel deals shown on Travidz are operated by third-party businesses. The deal itself — the room, the activity, the experience — is delivered by the business, and your contract for delivery is with them. Travidz processes the payment on the business's behalf and acts as merchant of record for the transaction.

B4. Confirmation, payment and refunds

When you complete checkout, you'll receive a confirmation email and a booking record in your account. Payment is processed by Stripe. For bookings of third-party hotels, tours and activities, Stripe automatically splits the charge at capture — the operator or hotel's share is transferred directly to their connected Stripe account, and Travidz retains only its booking fee.

Each deal carries a refund policy set by the business, shown to you before you pay. Refund decisions are made by the business; where they approve a refund, Travidz facilitates the return of funds through Stripe.

Most travel bookings — accommodation, transport, car hire, catering and leisure services tied to specific dates — are exempt from the statutory 14-day cooling-off right under UK and EU consumer law. The deal's stated refund policy applies instead.

B5. Activity pricing and reseller comparisons

Activity and tour deals on Travidz use an operator-direct pricing model. The operator sets their own per-person price (the same price they sell at on their own website) and Travidz adds the 11% booking fee on top.

Where we show a "cheaper than other resellers" badge, the comparison is against third-party resellers — for example GetYourGuide, Viator, Klook, Tiqets, Musement and similar platforms that resell activities with their own markup (commonly 25–40%). We do not compare against the operator's own website, and we make no claim about it. The operator may sell the same activity direct on their own site.

Price-match guarantees on activity deals are scoped to third-party resellers only. If you find the same activity on another reseller for less on the same date and party size, contact us and we'll match the third-party price minus our 11% booking fee. Direct prices on operator sites are not eligible for matching.

B6. Reviews and trip behaviour

Reviews must be honest and based on a real experience. Don't post abuse, threats, or content that identifies other guests. Treat businesses, staff and other travellers with respect on-site.

Part C — For Creators

This part is a summary of how creator rewards work. The full schedule lives in the Creator Agreement, which you accept when you opt into creator rewards.

C1. How rewards are funded

Creator rewards are paid out of the booking fee travellers pay (see Part B). When a booking is attributed to your video, Stripe processing fees are deducted from the platform's share of the fee, and the remainder forms the net commission pool for that booking.

C2. Creator / platform split

The default split of the net commission pool is 50% to the creator, 50% to Travidz. Higher tiers (founding members, power tier, mature accounts) can earn an enhanced share; the full tier rules and qualification thresholds are in the Creator Agreement.

C3. Disclosure

You must clearly disclose paid partnerships and any commercial relationship that influences your content, in line with applicable advertising rules in your country.

C4. Payouts

Payouts are made via Stripe Connect. You'll need to complete identity verification (KYC) before your first payout. Minimum payout thresholds, payout schedules, holdbacks and chargeback handling are set out in the Creator Agreement.

C5. Content removal and standing

Travidz may remove content or pause rewards for accounts that breach these Terms, the Creator Agreement, or applicable law (including content rights and disclosure rules).

Part D — For Businesses

This part is a summary for hotels and operators listing deals on Travidz. The full schedule lives in the Business Agreement, which you accept during onboarding.

D1. Listings and accuracy

You're responsible for the accuracy of your listings — pricing, availability, room/activity descriptions, photos and policies. Keep availability and prices current. Where you offer parity (same or better than your direct site), honour it.

D2. Commission and payouts

Travidz earns its booking fee on every booking made through the platform (see Part B). Your share of each booking is paid via Stripe Connect, split automatically at capture so funds go straight to your connected account.

D3. Refunds and disputes

Refund decisions for your bookings sit with you, under the policy you publish on each deal. Travidz facilitates approved refunds through Stripe and may step in on disputes, fraud or chargeback claims under the Business Agreement.

D4. Service delivery

You contract directly with the traveller for delivery of the room, activity or experience and remain responsible for it, including health and safety, licensing and local consumer law.